Privacy Policy
Last Updated: 15/04/2025
CashPoint Connect Pty Ltd
ACN: 686302250
At CashPoint Connect, your privacy is our priority. This policy explains how we collect, use, store, and protect your personal information when you use our services, including our core products: CashPoint eGift Card, Retailer Connect, and CashPoint MyFlexiVault. It also outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our platform, products, or services, you agree to the terms of this Privacy Policy.
1. What We Collect
Depending on how you interact with us, we may collect the following personal information:
- Identity & Contact Details – Name, email, phone number, billing and delivery addresses
- Payment Information – Credit/debit card details, bank account information (processed securely through our payment providers)
- Transaction Data – Purchase history, gift card usage, redemption details
- Technical Data – IP address, browser type, device information, usage analytics
- Communication Data – Records of correspondence, customer service interactions
2. How We Use Your Information
We use your personal information to:
- Process transactions and deliver our services
- Manage your account and provide customer support
- Send service-related communications and updates
- Improve our platform and develop new features
- Comply with legal obligations and prevent fraud
- Send marketing communications (with your consent)
3. Information Sharing
We may share your information with:
- Service Providers – Third-party companies that help us operate our business (payment processors, hosting providers, analytics services)
- Retail Partners – When you purchase or redeem gift cards, relevant transaction details are shared with the participating retailer
- Legal Authorities – When required by law or to protect our rights and users' safety
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers with regular security updates
- Access controls and staff training
- Regular security audits and monitoring
5. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
- Email: privacy@cashpointconnect.com.au
- Address: Unit 1A, 35-39 Bourke Road, Alexandria NSW 2015
7. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date clearly displayed.